Privacy Policy

A. Our commitment to Privacy Policy

YokeF respects your privacy and understands your concern about the process of how we collect, use, share and protect your personal data. Thus, in order to provide you with more accurate and personalized services, we create this Privacy Policy explaining our operation and the choices you can make about the way your information is obtained and used by us. The information below explains our policy regarding your privacy, both online and offline. By using any parts of our broker or sharing your personal information with us, you are accepting the contents of this Privacy Policy.

This Privacy Policy has been published on Yokef.com website and applies to all related services of YokeF. Please read the following carefully to understand what data we collect, how that data is used and the ways it can be shared by us. If you do not wish for your Personal Information to be used in the ways described within this Privacy Policy then you should not access or use the Site or use any of the services, functions, or features offered from time to time on the Site ("Services").

B. Date usage

When you visit our platform, you may provide us with some information that includes:

  • Identity Data includes first name, last name, and patronymic (if available), date of birth, gender, passport, ID, and copy of photo.
  • Contact Data includes email address and telephone numbers.
  • Profile Data includes your Client's account details, username and password, transactions made by you, your preferences, feedback and/or information received through your interaction with us within the course of providing our services and survey responses.
  • Financial Data includes a bank account, the amount of money and address

Those personal data may be submitted to us by registering and using a Live Account or Demo account on our platform; giving us feedback or contacting us; or corresponding with us by phone, email or otherwise.

In addition, each time you access to our website, we may also automatically monitor, collect, use, store and transfer different kinds of data about you as follows:

  • Firstly, technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Secondly, tracking information related to usage such as the date & time information you access, including the dates and times you use the Site length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call the contact phone number provided on our Site.
  • Thirly, transaction information including deposit snapshots, account balances, trade history, withdrawals and order activity. This transaction data is monitored for suspicious trading activity for user fraud protection, and legal case resolution.

Furthermore, in order to comply with global industry regulatory standards including Anti-Money Laundering (AML), and Counter Terrorist Financing (CTF), we required user accounts to undergo user identity authentication for both Demo and Live accounts. This entails collecting formal identification.

Additionally, we will not collect your personal information unless you provide it for us. If you choose not to give us any information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by us.

C. Purposes for which we collect your private information

We require to collect the above data in order that we are able to:

1. To provide and maintain our services

We use the information collected to deliver our services and verify user identity.

We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information and transaction-related information.

2. To protect our users

We use the information collected to protect our platform, users’ accounts and archives.

We use IP addresses and cookie data to protect against automated abuse such as spam, phishing and Distributed Denial of Service (DDoS) attacks.

We analyse trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.

3. To comply with legal and regulatory requirements

Respect for the privacy and security of data you store with YokeF informs our approach to complying with regulations, governmental requests and user-generated inquiries. We will not disclose or provide any personal information to third party sources without review from our legal case team and/or prior consent from the user.

4. To measure site performance

We actively measure and analyse data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience.

We continuously monitor our systems’ activity information and communications with users to look for and quickly fix problems.

5. To communicate with you

We use personal information collected, like an email address to interact with users directly when providing customer support or to keep you informed on logins, transactions, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.

6. To enforce our Terms of Use and other agreements

It is very important for us and our customers that we continually review, investigate and prevent any potentially prohibited or illegal activities that violate our Terms of Service. For the benefit of our entire user base, we carefully enforce our agreements with third parties and actively investigate violations of our posted Terms of Use. YokeF reserves the right to terminate the provision of service to any user found engaging in activities that violate our Terms of Use.

We process all data based on the following legal basis:

  • For compliance with our legal and regulatory obligations;
  • For the performance of our contractual obligations towards the Client;
  • For the purposes of safeguarding our legitimate interests and your interests and fundamental rights do not override those interests;
  • On the basis of your consent.

D. Information disclosure

We may disclose your data with third party organisations/entities including but not limited to:

1. Service Providers

We may share your data with our trusted third party service providers, who, on our behalf, operate, maintain, and/or support our IT systems and IT infrastructure, our websites, manage our payment solutions, perform statistical analysis, marketing and advertising purposes, sending newsletters, provide customer support and perform other important services for us.

2. Regulator and state authorities

The Client's details that are provided and/or that will be provided by the Client during his/her activity on the site may be disclosed by the Company to official authorities. The Company will make such disclosure only if required to be disclosed by the Company by applicable law, regulation or court order and to the minimum required extent.

Within the context of the control, monitoring and evaluation of the legality of the licensed investment activity of our Company by the state regulator, there are mandatory requirements requiring the transfer of data of users processed by the controlled entity.

3. Other disclosures

In addition to where you have consented to a disclosure of the data or where disclosure is necessary to achieve the purpose(s) for which, it was collected, data may also be disclosed in special situations, where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities, or otherwise where necessary for the establishment, exercise or defence of legal claims.

We require any third parties processing data on our behalf to respect your data and to treat it in accordance with the provisions of the General Data Protection Regulation and applicable local legislation as amended from time to time. We take all reasonable steps so that our third-party service providers do not use your personal data for their own purposes and only permit them to process your data for specific purposes and in accordance with our instructions.

E. Our commitment to Data Security

YokeF is always vigilant about the security of your data stored in our infrastructure so we have implemented a number of security measures to ensure that your information is not lost, abused, or altered.

We locate all our equipment which is used for your data processing in secure data centres. Network access to this equipment is isolated from the Internet. We use network segmentation for isolation of services which need different levels of security from each other. In addition, we restrict logical access to your data for our employees on a "need to know '' basis. So, only personnel, who really require access to your data for the purpose of providing you with our best service, will have access to it.

However, in spite of our aforementioned security measures, please be aware that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.

Do not share your Personal Information with others unless you clearly understand the purpose of their request for it and you know with whom you are dealing. Do not keep sensitive Personal Information in your e-mail inbox or on Webmail. If you are asked to assign passwords to connect you to your Personal Information, you should use a secure password and always use two-factor authentication (2FA), where available. You should change your password regularly.

YokeF will not be held responsible for any damage or loss caused to the Client due to improper use (including prohibited and unprotected use) or storage of such username and password, including any such use made by a third party, and whether or not known to or authorized by the Client.

If you suspect that your personal information has been compromised, especially account and/or password information, please contact us via telegram @yokef_support immediately.

F. How the Yokef website uses cookie

Like with most other Internet sites, we also utilize “cookies” to track a user’s habit and preferences within our websites as well as record our performance and check the effect of online advertising. A cookie is a small data file that is sent to your browser and stored on your computer hard drive. A cookie contains a unique identifying feature that allows our servers to recognize you when you return to our website but the information collected by cookies is non-registered and collective statistical data and does not involve personal data.

Besides, Cookies, which enable the Website or service provider system to recognize your browser and capture and recall information, cannot be used to obtain data on your hard drive, your email address, or your personal data. Most browsers are designed to accept cookies. You can opt to set your browser to reject cookies, or to notify you as soon as possible if you are loaded on cookies. However, if you set your browser to disable cookies, it is possible that you may not be able to launch or use some functions of our Website.

G. Your rights

You can find a summary of your rights below in this section.

1. The right to access and rectification

You have a right to obtain the confirmation as to whether or not your data are being processed by us. In addition, you have the right to access your Personal Information and to require the correction, updating and blocking of inccurate and/or incorrect data.

2. The right to erasure

You can request the deletion or destruction of both the Account and Personal Information. Yokef.com will action your request immediately, except, where this is not consistent with its legal and regulatory obligations. In case you want to obtain complete erasure of your data, please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

3. The right to object

You may object to processing of your personal data. Please note that in some cases, we may have compelling legitimate grounds to process your information which we need to comply with.

4. The right to withdraw consent

To the extent that the legal basis for the processing is your consent, you have the right to withdraw from that consent at any time. This may apply to marketing purposes and/or with regards to the transfer of your data to third parties. In case you withdraw from a consent given, then we will cease to process your data.

5. The right to complaint to data protection supervisory authority

We do our best to ensure that we protect your data, keep you informed about how we process your data and comply with the applicable data protection regulation. In case you are not satisfied with the processing and protection of your data or the information you have received from us, then we urge you to inform us in order for us to improve. Please also do not hesitate to contact us, if you want to make use of your rights.

H. Changes to our Private Policy

If material changes are made to this Privacy Policy, the changes will be announced by posting on the site. Please check back frequently to see any updates or changes to our Privacy Policy.

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Transactions with financial instruments offered on the Website involve substantial risk. If you make Transactions with the financial instruments offered on this Website, you might incur substantial losses or even lose everything in your Account. Yokef is not responsible for any direct, indirect or consequential losses, or any other damages resulting from the user's actions on this site.